Return & Refund Policy – purnamagroup1.shop

Definitions

For the purposes of this Return & Refund Policy:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to PURNAMA 1 GROUP SDN. BHD.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to PURNAMA 1 GROUP SDN. BHD., accessible from purnama1group.online
“You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Overview

At PURNAMA 1 GROUP SDN. BHD., we strive to ensure that every customer is completely satisfied with their purchase. If for any reason you are not entirely happy with your order, we offer a 30-day return and refund policy to give you confidence and peace of mind when shopping with us.

This policy outlines the conditions under which returns, refunds, and cancellations are accepted.

2. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

The item is unused, unworn, and in its original packaging.
The item includes all original tags, labels, and accessories.
The item is in the same condition as when you received it.

Items that do not meet these conditions may not be eligible for a return or refund.

3. Return Process

To initiate a return, please contact our Customer Service Team at:
– purnama1_group@outlook.com

Please include the following details in your email:

Your Order Number
Your Full Name and Contact Information
A brief reason for the return
Clear photos of the product (if applicable)

Once your request is reviewed, our team will provide you with detailed instructions for returning the item.

4. Refund Process

Upon receiving and inspecting your returned item, we will notify you via email regarding the approval or rejection of your refund request.

If approved, your refund will be processed within 7–10 business days to your original method of payment. Processing time may vary depending on your payment provider or bank.

Please note:

We do not offer exchanges at this time; a new order may be placed once the refund is complete.
Refunds are issued only for the cost of the returned item.

5. Cancellation Policy

We understand that you may change your mind after placing an order. You may cancel your order within 12 hours of purchase for a full refund.

To request a cancellation, please contact us immediately at:
– purnama1_group@outlook.com

After the 12-hour period, your order will have entered the processing stage and cannot be cancelled. You may, however, proceed with a return after receiving the item, in accordance with our Return Policy.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery. Include your order number, photos of the item and packaging, and a short description of the issue.

We will review your claim and arrange for a replacement or refund as appropriate.

7. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us at:

– purnama1_group@outlook.com
– PURNAMA 1 GROUP SDN. BHD.
– D-08-03 Level 8, Menara Mitraland, Jalan PJU 5/1 PJU 5, Kota Damansara, 47810 Petaling Jaya, Selangor
– purnama1group.online