Shipping Policy

Definitions

For the purposes of this Shipping Policy:

• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to PURNAMA 1 GROUP SDN. BHD.
• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to PURNAMA 1 GROUP SDN. BHD., accessible from purnama1group.online

1. Shipping Coverage

Our shipping services are available exclusively within Malaysia. We currently do not offer international shipping. All orders placed on purnama1group.online must have a valid Malaysian delivery address.

2. Shipping Fees

We are pleased to offer free shipping on all orders, regardless of order value or delivery location within Malaysia. There are no hidden fees or additional charges for standard shipping.

3. Delivery Time

All orders are processed and shipped within 7 business days from the date your order is confirmed.
Delivery times may vary depending on your location, public holidays, and courier operations, but we strive to ensure your order reaches you within the stated timeframe.

Please note that overnight delivery and express shipping options are not available at this time.

4. Order Processing

Once your order has been placed and payment has been confirmed, our team will prepare your items for shipment. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Orders placed on weekends or public holidays will be processed on the next working day.

5. Delivery Attempts and Address Accuracy

Please ensure that your shipping address and contact details are accurate and complete at the time of checkout.
If a delivery attempt fails due to an incorrect or incomplete address, or if the recipient is unavailable, additional time may be required for re-delivery.

The Company is not responsible for delays or losses caused by incorrect delivery information provided by the customer.

6. Delivery Partners

We partner with trusted local couriers to ensure safe and efficient delivery of your orders. While we strive to meet all delivery estimates, unexpected delays caused by third-party couriers (e.g., weather conditions, high delivery volumes, or logistical issues) may occasionally occur.

7. Order Tracking

Tracking details will be provided once your order has been shipped. You may use the tracking number to monitor your delivery status directly through the courier’s website.

8. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact our Customer Service Team within 3 days of receiving your package. We will investigate and assist with a replacement or refund, depending on the situation.

To expedite the process, please include your order number, photos of the package and items received, and a brief description of the issue.

9. Contact Us

If you have any questions about our Shipping Policy, please contact us through our official website:
– purnama1group.online